Complaints Procedure

Our customers are at the heart of everything we do, and we want every customer to get a good service, but if we don’t get it right, we want to know so we can do something about it.

We aim to offer you the best possible service, but there may be occasions when you feel you have cause for concern. If so, we will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our Complaints Procedure